No Information Status in Management UI

Applies To: WatchGuard Advanced EPDR This topic applies to the WatchGuard Advanced EPDR endpoint security product., WatchGuard EPDR This topic applies to the WatchGuard EPDR endpoint security product., WatchGuard EDR This topic applies to the WatchGuard EDR endpoint security product., WatchGuard EPP This topic applies to the WatchGuard EPP endpoint security product.

The WatchGuard Endpoint Security management UI can show "No information" in the status of endpoints. This could be because:

• The endpoint has not yet sent the status information to the management UI. Wait until the endpoint communicates the new information through the agent to the management UI.
• The version installed on the endpoint cannot report information about modules which are not supported. You might need to update the agent.
• The installation of the module is still in progress.