Applies To: WatchGuard Advanced EPDR, WatchGuard EPDR, WatchGuard EDR, WatchGuard EPP
From PSInfo, you can enable or disable advanced logs. When you enable advanced logs, the PSInfo tool collects support-related information that includes the maximum amount of detail. Advanced logs collect as much information as possible. Collection includes information about verbose logs, agent services, endpoint services, communication messages with WatchGuard Cloud, and file traces.
When you enable advanced logs, the logs supplement the support-related information that PSInfo generates when you report a case. You should disable advanced logs, and only enable them when Support requests you to as part of a support case. For more information about PSInfo and support-related information, go to Get Started with PSInfo.
When you enable advanced logs, the support-related logs that the PSInfo tool generates include more information, but require more storage on your computer.
To enable advanced logs:
- Run PSInfo.exe.
The PSInfo dialog box opens. - Select the Tools tab.
- Double-click Enable or Disable Advanced Logs.
The Advanced Logs dialog box opens.
- (Optional) To force a sync of the product after you enable advanced logs, select the Run Force Sync After Enabling Advanced Logs check box. For more information, go to PSInfo Force Sync.
- (Optional) To collect advanced logs one time only, select the Disable Advanced Logs After Collection Phase check box.
- Click Start.
- From your computer, replicate your issue.
If a visual issue, you can take screenshots that might help Support resolve your case. - When you no longer want to collect logs, click Stop.