Troubleshoot Website Categories

Applies To: WatchGuard Advanced EPDR This topic applies to the WatchGuard Advanced EPDR endpoint security product., WatchGuard EPDR This topic applies to the WatchGuard EPDR endpoint security product., WatchGuard EDR This topic applies to the WatchGuard EDR endpoint security product., WatchGuard EPP This topic applies to the WatchGuard EPP endpoint security product.

Use the steps in this topic if your WatchGuard Endpoint Security product allows or blocks a URL that it should not, or incorrectly categorizes a website.

A false negative URL is a legitimate URL that your endpoint security product does not block but it should. A false positive URL is a non legitimate URL that your endpoint security product blocks but it should not.

URL False Negatives

If your endpoint security product does not block a URL that it should, you can request a category change. For more information, go to PSInfo Query URL Category.

URL False Positives

If your endpoint security product blocks a URL that it should not, you can request a category change. For more information, go to PSInfo Query URL Category.

Include this information:

• Description of the issue
• Description of the URL (local or remote)

Change the Categorization of a Website

If you believe your endpoint security product does not correctly classify a website, you can request a category change for the website. For more information, go to PSInfo Query URL Category.

Contact Support

If you have to contact Support, you can use the PSInfo tool to provide diagnostic logs to help Support troubleshoot your issue. For more information, go to Get Started with PSInfo.