Troubleshoot Antivirus Web or Email Protection

Applies To: WatchGuard Advanced EPDR This topic applies to the WatchGuard Advanced EPDR endpoint security product., WatchGuard EPDR This topic applies to the WatchGuard EPDR endpoint security product., WatchGuard EPP This topic applies to the WatchGuard EPP endpoint security product.

In the Antivirus settings of a workstation and server settings profile, you can configure WatchGuard EPDR and WatchGuard EPP to scan for viruses in files, email messages, and websites that users visit. You can specify the types of threats to detect and the files to scan. For more information, see Configure Antivirus Scanning.

If your WatchGuard Endpoint Security product has issues with these features, such as access to emails or websites, contact Support with this information:

• Provide a description of the issue.
• Create an error trace with the PSErrorTrace tool. The tool can help you to troubleshoot and diagnose issues related to the installation, activation, and compatibility of your endpoint security product. For information, see PSErrorTrace Tool.
• Create a firewall diagnostic file with the NNS Firewall Diagnostic tool (NNSDiag) tool. The tool can help you to troubleshoot issues related to a WatchGuard endpoint firewall. For information, see NNS Firewall Diagnostic Tool.
• Use the PSInfo tool to provide diagnostic logs to help Support troubleshoot your issue. For more information, go to Get Started with PSInfo.