Manage Fault Reports

After you enable your Firebox to send Fault Reports to WatchGuard, and your Firebox has generated Fault Reports from the fault events that occurred on your Firebox, you can review the list of Fault Reports, manually send reports to WatchGuard, and remove Fault Reports from your Firebox. To send or delete Fault Reports from Fireware Web UI, you must be logged in to the Firebox with a user account that has Device Administrator privileges.

For instructions to enable your Firebox to automatically send Fault Reports to WatchGuard, go to Define Firebox Global Settings.

For each report in the Fault Reports list, you can see these details:

  • The category where the fault occurred
  • The subcategory where the fault occurred
  • The date and time the fault occurred, in UTC time
  • Whether the Fault Report has been sent to WatchGuard

Some examples of the fault reports that your Firebox can generate include:

  • UserSpace Crash
  • Kernel Crash
  • Upgrade Failure

If Fault Reports are available for your Firebox, in Fireware Web UI, the number of available reports appears on the Dashboard > Front Panel page.

Screen shot of Fault Reports location on the Dashboard > Front Panel page

To go directly to the Diagnostics page to review the Fault Reports, click the red reports link.

For Fireboxes that are FireCluster members, you must directly connect to each cluster member to review or manage the Fault Reports for that Firebox. You can only send Fault Reports to WatchGuard from the cluster master. For more information about how to view FireCluster members in Firebox System Manager, go to Connect to a Cluster Member.

  1. On the Dashboard > Front Panel page in the System section, adjacent to Fault Reports, click the red reports link.
    Or, select System Status > Diagnostics.
    The Diagnostics File page appears, with the most recent Fault Reports for your Firebox.

Screen shot of the Diagnostics File page

  1. To manually send the Fault Reports to WatchGuard, click Send All to WatchGuard.
  2. To remove all available Fault Reports from your Firebox, click Delete All.
  1. Start Firebox System Manager.
  2. Select the Status Report tab.
  3. Click Support.
    The Support Files dialog box appears.

Screen shot of the Support Logs dialog box

  1. To see the current Fault Reports available for your Firebox, click Refresh.
    The Fault Reports list is updated with the most recent Fault Reports for your device.
  2. To manually send the Fault Reports to WatchGuard, click Send All to WatchGuard.
    The Delete Fault Reports dialog box opens.
  3. To remove all available Fault Reports from your Firebox, click Delete All.
    The Delete Fault Reports dialog box opens.
  4. To remove fault information from your Firebox, in the Save Support Log section, click Clear.
  5. If the Delete Fault Reports dialog box appears, specify the user credentials for a user account with Device Administrator privileges. Click OK.

Related Topics

Define Firebox Global Settings

Traffic and Performance Statistics (Status Report)