Applies To: ThreatSync+ NDR
You activate term and subscription licenses for ThreatSync+ NDR in the WatchGuard Support Center. The license activation process is different the first time you activate a license.
If you are a Subscriber with an active ThreatSync+ NDR trial, when you activate your first license it replaces your trial license. The trial ends and your new license becomes active after approximately two minutes. When the new license becomes available, you lose any activity that you completed on the trial during the two minutes (for example, add, extend, or upgrade the trial).
The remainder of your trial period is not added to the expiration date of your new license.
To activate a license for ThreatSync+ NDR for the first time:
- Go to https://www.watchguard.com/ and log in to your WatchGuard account with your WatchGuard account user name and password..
- On the Support Center Home page, select My WatchGuard > Activate Products.
The Activate Products page opens. - Type or paste your license key.
- Click Next.
The Activate a Product wizard begins. - If this is the first license you have activated, you are prompted to name your license. Type a name to help you identify your license on the WatchGuard.com website and in WatchGuard Cloud.
- Click Activate.
The Activation is Complete page opens.
Your license is now active and the
Log in to your WatchGuard Cloud account to manage user allocation for your account and all accounts you manage. Each user allocation includes up to two devices. For more information, go to Allocate ThreatSync+ NDR Users.
If you are a Subscriber with an active trial, when you activate your first license it replaces your trial license. The trial ends and your new license becomes active effective immediately. Your new license inherits the name of your trial license.
The remainder of your trial is not added to the expiration date of your new license.
Activate Additional Licenses
If you already have an active license, when you activate new license keys in the Support Center, they modify the current active license. When you activate a new license key, you have several options for how to use your license. In the activation process, you can:
- Add users to a license
- Extend a license
- Add a new license (Service Providers only)
To activate an additional license:
- Go to https://www.watchguard.com/ and log in to the WatchGuard Support Center with your WatchGuard account user name and password.
- On the Support Center Home page, select My WatchGuard > Activate Products.
The Activate Products page opens. - Type or paste your license key.
- Click Next.
The Activate a Product wizard begins. - (Service Providers only) On the Add Product Details page of the activation wizard, from the Select a License or Name a New License drop-down list:
- To extend or add
- To add a new license, enter a new license name.
Additional fields appear. - Click Activate.
The Activation is in Progress page opens.
Only Service Providers can have multiple active licenses. Subscribers do not see this page in the Activate a Product wizard.
When you make a selection, the Change Summary shows your updated
When you choose to extend your license, your
Caution: When you choose to extend your license, the number of available users immediately updates to match the number of users on the license you purchased. If the purchased license has fewer users than your current license, your user count reduces immediately when the you activate the new license. If your Service Provider account becomes overallocated because of this change, affected user devices are no longer included in ThreatSync+ NDR monitoring.
Your license is now active and the
Log in to your WatchGuard Cloud account to manage user allocation for your account and all accounts you manage. Each user allocation includes up to two active network devices. For more information, go to Allocate ThreatSync+ NDR Users.