Applies To: AuthPoint Multi-Factor Authentication, AuthPoint Total Identity Security
When you synchronize your token, AuthPoint looks at the token timestamp (the time on your mobile device) and the server timestamp (the time on the AuthPoint cloud server) and accounts for the difference. This is necessary for authentication so that when you approve a push or type an OTP, AuthPoint recognizes that the authentication happens in the allowed amount of time. If the time difference between the token timestamp and the server timestamp is too big, you may not be able to authenticate.
To synchronize a software token in the AuthPoint mobile app, tap 
(Android) or 
(iOS) and select Sync Token.