Applies To: WatchGuard Patch Management
When you install Patch Management or a patch, you might encounter error codes and messages.
Errors During Installation of Patch Management
You can view Patch Management installation errors in the Endpoint Security management UI, on the Status > Patch Management dashboard.
To review installation errors, on the Patch Management dashboard:
- In WatchGuard Cloud, select Monitor > Endpoints.
- Select Status > Patch Management.
- In the Patch Management Status tile, click Error installing.
- To open the error details, select a computer.
Error Codes and Messages
These are the error codes and messages that might appear during the installation of Patch Management or the installation of a patch. For more information about how to troubleshoot Patch Management error codes, go to Troubleshoot Patch Management.
Most of these error codes are related to third-party software. We have provided links to external websites that can help you to troubleshoot the errors. WatchGuard is not responsible for the content of these sites.
Unable to download
Description: Installer not available. Corrupted file.
Not enough disk space
Description: Not enough spare disk space.
Error -2145124330
Description: Conflict with installation in progress.
External link: N/A
Source of error: N/A
Time of error: Execution
Result of the installation task: Error
Error -2147020579
Description: Access to https://*.ivanti.com domain required.
External link: N/A
Source of error: N/A
Time of error: Execution
Result of the installation task: Error
Error -2147467259
Description: Unspecified Error.
External link: https://errorcodespro.com/fix-error-code-0x80004005-windows-7-10/
Source of error: Windows
Time of error: Execution
Result of the installation task: Error
Error 13
Description: The size of the downloaded file does not correspond to the size indicated in the catalog.
External link: N/A
Source of error: WatchGuard Agent
Time of error: Download
Result of the installation task: Error
Error 112
Description: There is not enough space on the disk.
External link: https://docs.microsoft.com/en-us/windows/desktop/debug/system-error-codes--0-499-
Source of error: System
Time of error: Download
Result of the installation task: Error
Error 1058
Description: Windows update service disabled
Solution: Start and enable Windows Update in the Windows service.
Source of error: N/A
Time of error: Execution
Result of the installation task: Error
Error 1223
Description: The operation was canceled by the user.
External link: https://docs.microsoft.com/en-us/windows/desktop/debug/system-error-codes--1000-1299-
Source of error: System
Time of error: Execution
Result of the installation task: Error
Error 1359
Description: An internal error occurred.
External link: https://docs.microsoft.com/en-us/windows/desktop/debug/system-error-codes--1300-1699-
Source of error: System
Time of error: Execution
Result of the installation task: Error
Error 1460
Description: This operation returned because the timeout period expired.
External link: https://docs.microsoft.com/en-us/windows/desktop/debug/system-error-codes--1300-1699-
Source of error: System
Time of error: Execution
Result of the installation task: Error
Error 1603
Description: A fatal error occurred during installation.
External link: https://docs.microsoft.com/en-us/windows/desktop/msi/error-codes
Source of error: MSI Installer
Time of error: Execution
Result of the installation task: Error
Error 1618
Description: Another installation is already in progress. Complete that installation before you proceed with this install.
External link: https://docs.microsoft.com/en-us/windows/desktop/msi/error-codes
Source of error: MSI Installer
Time of error: Execution
Result of the installation task: Error
Error 1635
Description: This patch package could not be opened. Verify that the patch package exists and is accessible, or contact the application vendor to verify that this is a valid Windows Installer patch package.
External link: https://docs.microsoft.com/en-us/windows/desktop/msi/error-codes
Source of error: MSI Installer
Time of error: Execution
Result of the installation task: Error
Error 5100
Description: The user computer does not meet system requirements.
External link: https://docs.microsoft.com/en-us/dotnet/framework/deployment/guide-for-administrators
Source of error: .NEt Framework
Time of error: Execution
Result of the installation task: Error
Error 12002
Description: The request has timed out.
External link: https://learn.microsoft.com/en-us/windows/win32/wininet/wininet-errors
Source of error: WinINet
Time of error: Download
Result of the installation task: Error
Error 12007
Description: Unable to connect to Internet or download updates to MSE
Source of error: N/A
Time of error: Download
Result of the installation task: Error
Error 12030
Description: The connection with the server has been terminated.
External link: https://learn.microsoft.com/en-us/windows/win32/wininet/wininet-errors
Source of error: WinINet
Time of error: Download
Result of the installation task: Error
Error 12029
Description: A connection to server could not be established. Usually a firewall or routing issue, but could be that the management application is down. Troubleshoot to determine the issue.
External link: https://social.technet.microsoft.com/Forums/windowsserver/en-US/c35a7803-6309-4344-bf5b-0ca8e0e30a21/error-code12029?forum=winserverNIS
Source of error: N/A
Time of error: Download
Result of the installation task: Error
Error 12175
Description: WinINet failed to perform content decoding on the response.
External link: https://learn.microsoft.com/en-us/windows/win32/wininet/wininet-errors
Source of error: WinINet
Time of error: Download
Result of the installation task: Error
Error 17031 / Error 17032
Description of error codes:
17031: Detection: Invalid baseline
17302: Error: Applying patch already installed
Source of error: Microsoft Office or other software
Solutions
Method 1: Verify if the software needs repair. Run the Microsoft Office Diagnostics tool reports (Start > Programs > Microsoft Office > Microsoft Office Tools > Microsoft Office Diagnostics).
For Microsoft Office 2010 and higher, repair the software in the Control Panel > Add/Remove Programs (Programs & Features). Right-click the software and select Repair.
Additional repair process for Office on Windows 7, 8 and 10
Method 2: Make sure the correct Microsoft Office language packs or Service Packs are installed on the client.
Method 3: If method 1 and method 2 do not work, contact Microsoft Technical Support.
Error 17303
Source of error: Microsoft Office
Time of error: Execution
Result of the installation task: Error