About FireCloud Subscription Licenses

Applies To: FireCloud Internet Access

FireCloud is a beta product that is only available to participants in the WatchGuard FireCloud Beta program. To try FireCloud Internet Access, join the WatchGuard Beta test community.

When you purchase and activate a FireCloud subscription license, the license is automatically added to your WatchGuard Cloud account. You can add and manage users in WatchGuard Cloud as usual, with no allocation limits.

After you activate a subscription license:

You can add any number of users to your account and your managed accounts.
Managed accounts can now add any number of users to their account. You can limit the maximum number of users for an account. For more information, go to Limit the Number of FireCloud Users for a Managed Account.
Places that show the number of allocated FireCloud users are updated to show a count of term license users and a count of subscription users.
You can go to the Manage Products page in WatchGuard Support Center to view the subscription details for products activated to your account.

Subscription and Term Licenses

You can have both a term license and a subscription license. Users from term licenses (including MSSP licenses and Passport) are always used first because they are prepaid.

Subscription usage takes into account your activated term licenses that have not expired. So, if you have 100 FireCloud users and a term license for 60 users, then you would receive an invoice for 40 subscription users (100 users – 60 term user licenses).

When you renew or upgrade a term license, your subscription user count is automatically updated so that only the users in excess of your termed licenses are billed as subscription users. For example, if you have 100 FireCloud users and you upgrade your existing term license from 60 users to 80 users, your subscription user count after you upgrade is 20 (100 users – 80 term user licenses).

For accounts with an active subscription license, termed licenses that expire do not cause overallocation. When a termed license expires, users in excess of your termed licenses are billed as subscription users.

If you cancel a subscription, users in excess of your termed license or licensess become overallocated.

When Service Providers allocate users from a license to their managed accounts, they select an allocation type which specifies how the managed account can use the users.

Term Allocation

When you allocate users as a term allocation, the managed account can allocate a specific number of users to an account for a set duration or term from a term license or MSSP points.

Subscription Allocation

When you allocate users as a subscription allocation, the managed account can allocate a specific number of users or an unlimited number of users. WatchGuard bills the account monthly based on the number of active users.

Linked to License

When you allocate users as Linked to License, the quantity and expiration date of the allocated users are linked to the quantity and expiration date of your term license.

Subscription Billing

On the first of each month, WatchGuard Cloud counts the total number of subscription users for each FireCloud product from all accounts in your tenant (your account and your managed accounts). This count is the number of subscription users you are invoiced for the following month.

Any users that are added or removed before the next billing date will have immediate product access, but are not billed until the next billing date. For example, on 1 August, you have 100 total subscription users among your managed accounts, and on 5 August, an account adds 10 additional users. Your invoice for August will be for 100 users (the count on 1 August) and your invoice for September will be for 110 users. The 10 users get to use FireCloud for free in August.

About FireCloud Subscription Licenses

Subscription and Term Licenses

Subscription Billing

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