Configure SMS and Email Settings

Applies To: Wi-Fi Cloud-managed Access Points (AP125, AP225W, AP325, AP327X, AP420)

To connect to Wi-Fi Cloud services, guest users must register through SMS or email. The administrator must configure these settings for the user.

SMS Service Configuration

To configure the SMS service:

  1. Click Admin.
  2. Click Settings and then click SMS and Email Settings.
    A list of SMS/MMS accounts is displayed by default.
  3. Click New Account to create a new SMS/MMS account.

For Twilio, provide these details.

  • Account SID — The account SID associated with your Twilio account.
  • Auth Token — The auth token for your Twilio account.
  • Twilio Number — A number or short code that you have purchased for your Twilio account.

For MSG91, provide these details.

  • Username — The user name for your MSG91 user account.
  • Password — Password for the MSG91 user account.
  • Sender ID — A user-defined ID to be used to send SMS messages to the guest. This ID is used as the sender ID for the SMS. A guest will receive the SMS with the sender as this ID. The ID must be six characters in length and can only contain letters from A through Z. For example, ATNSMS.
  • SMS Route — Send the SMS by the Transactional route or the Promotional route. If the SMS contains any promotional content, then it cannot be sent through the Transactional route. If such a message is sent through the Transactional route, the message delivery fails. There are certain policies you must adhere to for sending promotional messages.

For a custom service provider, provide these details.

  • Service URL — The URL of the SMS endpoint including the GET parameters as name value pairs. It is mandatory that the URL has <sms_content> and <to_number> tags as placeholders for the fields that represent message content and destination number.

    For example: https://custom.service.com/sms/?username=johnsmith&password=P@ssw0rd&to=<to_number>&body=<sms_content>

    Any invalid characters entered in the API Endpoint URL, for example (\n), will be replaced with "_.". The # character in the API Endpoint URL results in the URL after the "#" to be treated as a fragment. Any variables within the fragment are not replaced.
  1. Click Test Account Settings to test the SMS service configuration.
  2. Click Save.

To assign portals to the SMS service accounts:

  1. Select the SMS/MMS tab.
  2. In the Assigned Portals column, click the portal icon to assign a portal to this SMS service.
  3. Click the check mark to save the settings.

You can assign multiple portals to an SMS service account. However, the same portal cannot be assigned to multiple SMS service accounts.

Email Service Configuration

You can configure an email service from the Email Service Configuration section under Settings. The email service can be configured to use your own SMTP server or the system email service.

Configuring System Email Service

  1. Click Admin.
  2. Click Settings and then click SMS and Email Settings.
  3. Select the Email tab.
  4. Configure these settings:
  • Email Service Type — Select system email.
  • From Email ID — The email address from which the emails are sent.
  • From Name — Sender name to use in the sent email messages.
  • Return Email ID — The return email address to which email service related failure messages, such as email bounces, are sent.
  1. Click Verify.

You must verify the return email ID. When you click Verify, an email message with a link is sent to the specified address. You must open this email message and click the sent link to complete the verification process. If the email address is not verified, the email service configuration will be incomplete and no email messages can be sent from your account.

  1. Click Send Test Email to test the email service configuration.
  2. Click Save.

Configuring Email with an SMTP Server

  1. Click Admin.
  2. Click Settings and then select SMS and Email Settings.
  3. Select the Email tab
  4. Configure these settings:
  • Email Service Type — Select SMTP Configuration.
  • From Email ID — The email address from which the emails are sent.
  • From Name — Sender name to use in the sent email messages.
  • Return Email ID — The email address to which email service related failure messages, such as email bounce, are sent.
  • Server Host — The IP address or the host name (FQDN) of the SMTP server.
  • Server Port — The port for the SMTP service.
  • Login Method — The login method configured on the SMTP server.
  • Login Username — The user name to log in to the SMTP server.
  • Login Password — The password for the SMTP server user account.
  • Connection Security — Enable or disable connection security. If you enable this option, you can use SSL or TLS.
  1. Click Send Test Email to test the email service configuration.
  2. Click Save.