Locate APs and Clients

Applies To: Wi-Fi Cloud-managed Access Points (AP125, AP225W, AP325, AP327X, AP420)

You can use the locate feature to find APs and clients on your floor plan. If you have not uploaded a floor plan image, or if there is not enough data to locate the AP on the map, the locate feature indicates the distance of the device from the nearest sensing AP.

To locate a device:

  • The AP or client must be active, and clients must actively transmit data packets.
  • You cannot locate managed devices configured as a WIPS sensor that are not placed on the map.
  • The device must be visible to at least three APs that are placed on the floor plan.
  • The three placed APs must operate in the same frequency band.
  • For example, you cannot locate a device if there are three APs on a floor, and two APs operate on 2.4 GHz and one AP operates on 5 GHz.

You can locate a device directly from the floor plan page. You can also locate the AP or client from the Monitor pages in Discover.

Screen shot of a Floor Plan with the Locate features highlighted

You can select your view from the Show drop-down list:

  • Device name or User name — Shows the user name for clients and the device name for APs.
  • Associations — Shows client associations with the AP to which they are associated.
  • Mesh Topology — Shows the mesh links between APs.

You can also view:

  • Connected clients and their connection health such as low RSSI and low data rate.
  • Failed clients and the reason for the failure.

To locate an AP or client from the monitor pages in Discover:

  1. Select Monitor > WiFi.
  2. Select the Access Points or Clients tab depending on the device you want to locate.
  3. Right-click the device you want to locate.
    The device must be active to enable the locate feature to find the device.

Screen shot of the locate action on the Access Points monitor page

  1. Click Locate.

If you have uploaded a floor plan image, the device is indicated on the floor plan.

Screen shot of an AP located on a floor plan

If you do not have a floor plan, or if there is not enough data to locate the device, the distance of the device from the nearest AP is displayed.

Screen shot of the AP location when no floor plan is available