About PSInfo

Applies To: WatchGuard Advanced EPDR This topic applies to the WatchGuard Advanced EPDR endpoint security product., WatchGuard EPDR This topic applies to the WatchGuard EPDR endpoint security product., WatchGuard EDR This topic applies to the WatchGuard EDR endpoint security product., WatchGuard EPP This topic applies to the WatchGuard EPP endpoint security product.

The WatchGuard Product Support Information (PSInfo) tool enables you to save support-related information to a file that Support can use to troubleshoot your case. The troubleshooting file uses the .7Z file format. You can use WatchGuard Endpoint Product Support Info Viewer (PSInfoViewer) to review the contents of the .7Z file locally. For more information, go to About PSInfoViewer.

PSInfo Window

The PSInfo window has these tabs:

• General
• Tools

General

On the General tab, you can use PSInfo to collect support-related information from an affected endpoint and send it to Support. For more information, go to Get Started with PSInfo.

Tools

On the Tools tab, you can select from a set of tools to help you diagnose an issue with an affected endpoint.

URL Checker

Verify the connectivity URLs that your endpoint security product requires. For more information, go to PSInfo URL Checker.

Enable or Disable Advanced Logs

Specify whether PSInfo sends advanced diagnostic log messages to Support. For more information, go to PSInfo Enable Advanced Logs.

Force Sync

Refresh the endpoint agent communication with the endpoint security product. For more information, go to PSInfo Force Sync.

Repair Protection

Repair your endpoint security product. For more information, go to PSInfo Repair Protection.

Protection Generic Uninstaller

Fully uninstall your endpoint security product. For more information, go to PSInfo Protection Generic Uninstaller.

Check Certificates

Retrieve and install missing root and CA certificates that your endpoint security product uses. For more information, go to PSInfo Check Certificates.

Additional Support Tools

Additional tools you can use to troubleshoot your endpoint security product. For more information, go to PSInfo Additional Support Tools.

AD Sample Test File

Run a sample of an unknown suspicious file to test your endpoint security product. For more information, go to PSInfo AD Sample Test File.

Query URL Category

Find the category of a website URL that your endpoint security product allows or blocks. For more information, go to PSInfo Query URL Category.

Sample Submit

Send samples of undetected malware to Support so that the files can be analyzed by our malware laboratory. For more information, go to PSInfo Sample Submit.

Related Topics

Get Started with PSInfo