Applies To: Cloud-managed Fireboxes
If you encounter issues, for example, a "Cannot perform action on incomplete Cluster" error when you try to add or configure a cloud-managed FireCluster in WatchGuard Cloud, make sure you review these requirements:
- Both Fireboxes must be the same model number and be activated in your WatchGuard account
- If the Fireboxes have module interfaces, make sure each Firebox has the same number and type of interface modules installed in the same slots
- Both Fireboxes must have factory-default settings
- Make sure both Fireboxes run the same firmware version, and that they both run the minimum version (Fireware v12.8.2 or higher or v12.5.11 or higher for T35)
- One cluster member must have a license for Total Security Suite or Basic Security Suite. The other cluster member must have a minimum Standard Support license.
- Make sure the cluster interfaces on each Firebox are connected with an Ethernet cable. You can use a straight or crossover cable.
- Make sure the external and internal interfaces of each cluster member are connected correctly to the corresponding external and internal networks.
- Note that when you verify an active/passive FireCluster connection from the Device Summary page in WatchGuard Cloud, only the cluster master connects to WatchGuard Cloud.
- The status of the cluster master is Connected.
- The status of the backup master is Never Connected (has not yet connected to WatchGuard Cloud for the first time), or Not Connected (is not currently connected to WatchGuard Cloud).
About FireCluster in WatchGuard Cloud
Before You Configure a Cloud-Managed FireCluster in WatchGuard Cloud