Applies To: ThreatSync
Incident errors occur when ThreatSync could not perform a specified action, and include:
- Device isolation failed
- File deletion failed
- Kill process failed
On the Incidents page, incidents with remediation errors show with a red exclamation point icon. To view details of the error, point to the icon.
To troubleshoot an incident error:
- Select Monitor > Threats > Incidents.
The Incidents page opens. - Click the incident with an error.
The Incident Details page opens. - In the Threat Details section, review the error message.
- To try to remediate the incident again, click an action.