Troubleshoot

Applies To: Wi-Fi Cloud-managed Access Points (AP125, AP225W, AP325, AP327X, AP420) This topic applies to Wi-Fi 5 access points you manage in Wi-Fi Cloud (AP120, AP125, AP225W, AP320, AP322, AP325, AP327X, AP420).

The Discover Troubleshoot page provides tools that help you resolve issues on your Wi-Fi network.

You can use these tools:

• Client Connectivity Test — From the third-radio of a nearby AP, you can perform a client connectivity test to troubleshoot an AP that experiences client connectivity issues.
• Capture Packet Trace — Intercept and analyze data packets sent between wireless clients and APs to troubleshoot network and connectivity issues.
• Live Client Debugging — View the live logs of a client connection to troubleshoot client issues.
• Debug Logs — Download AP debug log files to troubleshoot device issues.

You can also run these troubleshooting tests directly from the Access Points or Clients section from the Monitor page.

Right-click the AP or client, then select the required action from the list. For more information, see Monitor Access Points and Monitor Clients.