MSP Customizes Security Offering with the Help of WatchGuard
Challenge
Egs.cl, a managed service provider (MSP) located in Chile, was established in 1991 to provide their customers with IT services, corporate network and security solutions, infrastructure engineering, consulting and technical support at a national and international level. Egs.cl offers security services for their customers surrounding user awareness, endpoints, servers, Cloud, and email systems. Egs.cl believes in “solutions that provide greater productivity, stability, control and security to businesses,” which is apparent in their relationships with their customers.
In order to provide a full security offering to match their customers’ needs, Egs.cl turned to WatchGuard for its products and solutions. “Because we are an MSP, it’s important that our full security offering contains advanced security features that protect our customers at every level. Thankfully, in addition to multiple services included in Total Security Suite, we can leverage the different technology integrations that WatchGuard supports so we can better customize to meet the needs of our customers,” reflects Pedro Oyarzún Recabarren, managing director at Egs.cl.
Solution
Egs.cl offers the full portfolio of WatchGuard products including network security, Wi-Fi and multi-factor authentication (MFA). To accommodate this offering, Egs.cl makes sure to attend continuous technical training on WatchGuard’s products. “WatchGuard has different services such as VPN services, MFA, Wireless Intrusion Prevention System (WIPS), etc., which helps us cross-sell effectively. Our technical knowledge about WatchGuard allows us to prepare accurate proposals to our customers and to guarantee successful deployments. In every service we give to our customers, we include a training component for their WatchGuard solution. In the long run, this builds trust in our relationship with the customer,” explains Pedro.
Currently, Egs.cl holds a Platinum status in the WatchGuardONE program. This status allows Egs.cl to leverage the marketing development funds (MDF) to help further grow their business and attend cyber security networking events. By utilizing WatchGuard’s marketing kits and brochures, Egs.cl is able to fully customize the content to promote their business. Egs.cl also uses WatchGuard’s MSSP Points, allowing them to easily renew and deliver contracts to their customers. “The MDF has been useful for our business. It allows us to promote our brand and attend events that we otherwise wouldn’t be able to,” says Pedro.
WatchGuard offers hundreds of technology integrations and Egs.cl specifically leverages those with Office 365 and IBM. Both these integrations allow Egs.cl to customize their offering to fit the needs of every customer. Pedro notes, “There are many technology integrations we use with WatchGuard, but we use Office 365 and IBM to name a couple. What’s nice is that there are so many ways we can integrate these solutions together, making it easy for us to deploy WatchGuard just about anywhere.”
Results
The full WatchGuard product suite, technology integrations and WatchGuardONE program benefits allow Egs.cl to focus on building their MSP offering to their customers. The support that Egs.cl receives as a WatchGuardONE partner has been essential in growing their business. Not to mention, Egs.cl recently won WatchGuard’s 2019 Partner of the Year award in Latin America. “Out of all the years we worked with WatchGuard, we never had a single bad experience with any of our customers. We have a good relationship with WatchGuard and they’ve always been supportive and helpful. We know we can trust WatchGuard. WatchGuard really is on your side in helping grow your MSP business,” Pedro concludes.