Partner Success Story - Techgineer

Established in 1990, Techgineer dba Interlink is a computer service and support company serving south-eastern Ontario, Canada. With decades of experience, they have built a strong reputation for providing reliable IT solutions, helping businesses navigate the evolving technology landscape. As the cybersecurity landscape evolved, Techgineer recognized the need for a scalable and centralized security platform. This realization led to their migration to WatchGuard Cloud, a decision that has significantly transformed their operations.

Before transitioning to WatchGuard Cloud, Techgineer faced challenges with managing multiple security solutions across various customer environments. “We needed a solution that allowed us to manage security more efficiently and with greater visibility,” said Paul Rose, CEO of Techgineer. “Our previous approach required too much time and manual effort, which wasn’t sustainable as we scaled.”

A Smooth Migration Process

Migrating to WatchGuard Cloud was a strategic move for Techgineer, and the transition process was seamless. “The onboarding experience was fantastic,” Paul explained. “WatchGuard provided us with the tools and support necessary to migrate our clients without any disruptions.”

Techgineer’s team adapted quickly to WatchGuard Cloud, with most employees getting comfortable within a few weeks of daily use. “We found the Cloud interface to be generally intuitive,” said Paul. To support the transition, Techgineer leveraged several resources. “We used WatchGuard YouTube coursework, online documentation, partner courses, and managing our in-house demo unit for practicing, all of which contributed to our success,” Paul added.

Achieving New Levels of Efficiency and Security

Since migrating, Techgineer has experienced significant improvements in both efficiency and security. “The centralized management has saved us countless hours,” Paul said. “We can now monitor, analyze, and respond to threats faster than ever before. Within months of deployment, the team reduced security administration time by 40%, cut incident response times in half, and enhanced overall client protection.”

Beyond operational efficiency, the impact on security outcomes has been profound. “We’ve enhanced our clients’ security posture without adding complexity,” Paul emphasized. “WatchGuard Cloud’s layered security approach, combined with AI-driven threat detection, has helped us stay ahead of emerging threats.”

Additionally, WatchGuard Cloud has given technicians unparalleled flexibility. “It allows easy access regardless of location, enabling us to manage products easily and quickly,” said Paul. “We could even manage from the side of the road through a laptop tethered to a cell phone. Instant access and fast client resolutions were now possible.”

Better Customer Experience and Business Growth

Techgineer’s customers have also benefited greatly from the migration. “Our clients appreciate the proactive security measures and the improved transparency we can now provide,” Paul shared. “They have peace of mind knowing their environments are protected by cutting-edge technology.”

Additionally, WatchGuard Cloud has enabled Techgineer to scale its business more effectively. “We’re now able to onboard new clients much faster and manage their security needs without increasing overhead,” Paul stated. “This has positioned us for long-term growth.”

With WatchGuard Cloud as the foundation of their cybersecurity strategy, Techgineer is confident about the future. “Switching to WatchGuard Cloud was a game-changer for us,” Paul concluded. “We can now manage all our clients’ security from a single pane of glass, automate key processes, and provide stronger protection with less effort. It has freed up our team to focus on delivering real value to our customers.”

For Techgineer, moving to WatchGuard Cloud wasn’t just an upgrade, it was a transformational shift that has redefined how they manage security, support their customers, and grow their business.