About FireCloud Licenses

Applies To: FireCloud Internet Access

FireCloud is a beta product that is only available to participants in the WatchGuard FireCloud Beta program. To try FireCloud Internet Access, join the WatchGuard Beta test community.

FireCloud is a security service that is licensed for each user.

There are four types of licenses:

Term Licenses

A term license has a set number of users and a set duration, or term. For example, you might purchase a license for 100 users that expires after three years. The license expires the day after the expiration date at 00 UTC.

Subscription Licenses

A subscription license enables you and your managed accounts to add users with no allocation limits. You can set a limit on the accounts you manage. With a subscription license, WatchGuard bills you monthly based on the number of users you have allocated. For more information, go to About Subscription Licenses.

Trial Licenses

Trial licenses of FireCloud are available to Service Provider and Subscriber accounts in WatchGuard Cloud. Trial licenses expire after 30 days but you can renew them one time for another 30 days. For information, go to Extend a Trial – Service Providers.

NFR Licenses (Service Providers only)

A Not for Resale license includes a set number of users and typically has a three-year term. NFR licenses are available to Service Providers only.

You can activate and manage FireCloud term licenses on the WatchGuard portal in the Support Center. From Support Center, on the FireCloud page, you can review the activated FireCloud licenses for your account. If you click the name of a license, you can review the details and history of that license.

WatchGuard Cloud Subscriber accounts can have only one FireCloud license. When a Subscriber account activates a new license key in the Support Center, it is used to modify the current active FireCloud license. You can use a new license to add users or extend the license expiration.

WatchGuard Cloud Service Providers can have any number of licenses. When a Service Provider activates a new license key, they can use it to modify an active license or add a new, separate license. The users on the license are added to the Service Provider's inventory in WatchGuard Cloud, but the expiration date of the license is tracked separately.

Term License Activation

When you purchase FireCloud users, you are given a license key to activate on the WatchGuard website.

When you activate your FireCloud license key, the users for that license are added to your FireCloud account. If you have a Service Provider account, the users are instead added to your inventory in WatchGuard Cloud. From your inventory, you can allocate users to managed accounts or to your own account. For more information, go to WatchGuard Cloud for Service Providers.

If you are a Subscriber with an active FireCloud trial, when you activate your first license it replaces your trial license. The trial ends and your new license becomes active immediately. Your new license inherits the name of your trial license.

After you have an active FireCloud license, you have several options when you activate additional FireCloud license keys. Within the activation process, you can:

Add users to a license
Extend a license
Add a new license (Service Providers only)

When you add users or extend a license, the new license is merged with your active FireCloud license and the two licenses are co-termed. When licenses are co-termed, a new expiration date is calculated based on your updated user count and the term length of the license you activated.

To learn how to activate an FireCloud license, go to Activate a FireCloud License.

License Renewals and Upgrades

To renew a license or modify an existing license, you purchase a new license and activate it. When you activate the new license, you select whether to add users or extend your current license. When you add users to your active license or extend it, the new license merges with your active license and the two licenses are co-termed.

Co-terming consolidates or merges your term licenses to synchronize renewal dates. When you co-term licenses, a new expiration date is calculated based on the updated users count and the term length of the license you activated. If you add users, the number of users you purchased is added to your current inventory. For example, if you have 50 users and purchase a term license for 100 users, your final count after you activate your new license is 150 users.

If you have an active subscription license, when you renew a term license, your subscription usage count reduces automatically so that only the users in excess of your termed license are billed as subscription users.

When you extend your license, if you purchased the same number of users that you currently have, your license is extended for another period (one or three years). If you purchased more users than are in your current inventory, your inventory immediately updates to match the number of users you purchased the license for.

To renew with fewer users, purchase a license for the desired number of users and choose Extend License when you activate your license key.

When you renew the license for fewer users, we recommend that you do so close to your expiration date. If you activate the license key before your expiration date, your license count reduces immediately. This could limit the number of users available for your managed accounts and your account could become overallocated.

If you have an active subscription license, when you renew or upgrade a term license your subscription usage is automatically updated so that only the users in excess of your termed licenses are billed as subscription users.

About FireCloud Licenses

Term License Activation

License Renewals and Upgrades

Related Topics