Configure ConnectWise Alerts and Tickets

You can configure which events and security incidents generate an alert or a ticket in ConnectWise.

You can create alerts and tickets for these events:

Event	Alert Severity	Ticket Priority	Message	Description
Protection status error	Error	Critical	WatchGuard protection status error	A protection status (advanced protection, knowledge, anti-virus) error occurred on the device.
Machines without license	Informational	Critical	Machines without a valid license or over allocated	The device does not have a valid Endpoint Security product license or there is an over allocation of licenses.
Restart required (pending upgrade)	Warning	Normal	Machine pending restart due to protection upgrade	A device requires a restart after the installation of an Endpoint Security product update.
Installation failed	Warning	High	WatchGuard protection installation error	The installation of an Endpoint Security product on a device has failed.
Malware executed	Critical	Critical	Malware executed in the machine	Malware executed on a device.
PUP executed	Critical	Critical	PUP executed in the machine	Potentially unwanted programs (PUPs) executed on a device.
Indicator of attack detected	Critical	Critical	Indicator of attack detected in the machine	Confirmed events that are highly likely to be an attack are detected on a device.

Configure Alerts and Tickets

To configure alerts and tickets:

Select Configuration > Alerts and Tickets.

Screen shot of the WatchGuard Alerts page in the WatchGuard Endpoint Security plug-in

To generate an alert in ConnectWise for an event, select the Create Alert check box.
To generate a ticket in ConnectWise for an event, select the Create Ticket check box.
In the Email text box, type the email address that will receive the alert or ticket notification. You can provide a comma-separated list of email addresses here.
You cannot customize the email template in ConnectWise.
Click Save.

By default, the plug-in automatically saves the Alerts and Tickets configuration to C:\ProgramData\WatchGuardPlugin. Use Export to backup your Alerts and Tickets configuration and Import to restore a saved configuration.