As a Service Provider, WatchGuard Cloud is where you create and manage your Service Provider and Subscriber customer accounts and allocate users and licenses. Unlike operators from a Subscriber account, operators from a Service Provider account manage all of the accounts they manage when they log in to WatchGuard Cloud.
For more information and a list of best practices, go to Best Practices for Service Providers in WatchGuard Cloud.
Accounts
- Account Management
- Manage Account Groups
- Add a Managed Account
- Access a Managed Account
- Add Operators to Managed Accounts
- Edit Account Details for a Managed Account
- Convert a Subscriber to a Service Provider
- Manage a Delegated Account
Trials
- Manage Trials
- Start a Trial
- Extend a Trial
- Upgrade Trial Licenses
- Convert a Trial to a Term or Subscription License
Inventory
- Manage Inventory
- Allocate Fireboxes
- Access Point Allocation
- Allocate Data Retention Licenses
- AuthPoint Licenses
- Endpoint Security Licenses
Account Manager
Account Manager is used to navigate to customer accounts and inventory. The dashboard displays an overview of important information for your managed Subscriber and Service Provider accounts.
You can select the Subscriber view of your own account or any managed account in Account Manager. Your Subscriber account is where you configure security services and review reports. Operators from a Subscriber account can only view their Subscriber view when they log in to WatchGuard Cloud.
To view your Subscriber account:
- From Account Manager, select My Account.
This is where you configure and manage your own security services.
Multi-Tier Management
WatchGuard Cloud is a multi-tenant, multi-tier system. Each Service Provider account can create and manage customer accounts up to five tiers (for example, tier-1 Service Provider > tier-2 Service Provider > tier-3 Service Provider > tier-4 Service Provider, tier-5 Subscriber). Each managed customer account has its own WatchGuard Cloud account and its own operators.
A Service Provider can go to the Subscriber view for each managed account and can configure security services and review reports for those accounts. Data is not shared between managed accounts.
As a Service Provider, you create accounts for each of your customers in your WatchGuard Cloud Service Provider account. For information about how to add managed customer accounts, go to Add or Delete a Managed Account.
After you create a managed customer account, you can allocate users, devices, and licenses from your inventory to each account. For more information, go to Manage Inventory.
About WatchGuard Cloud Account Manager (Service Providers)
About the Service Provider Dashboard
Add or Delete a Managed Account