Get Started with Wi-Fi in WatchGuard Cloud

Follow these steps to deploy a WatchGuard AP130, AP330, AP332CR, AP430CR, or AP432 access point in WatchGuard Cloud:

To view these instructions in other languages, go to Additional Language Support

Troubleshoot Access Point Connectivity

It may take several minutes for the access point to connect to WatchGuard Cloud. If you do not see your access point in WatchGuard Cloud, check the following:

  • Make sure you have activated your access point with a valid device serial number and license key in your WatchGuard account. The license key must be for a WatchGuard Standard or USP Wi-Fi license for Wi-Fi in WatchGuard Cloud.
  • If you are a service provider, make sure you have allocated the activated access point to a subscriber account in WatchGuard Cloud.
  • Make sure you have added the access point to your WatchGuard Cloud subscriber account.
  • If you have configured DHCP, make sure your access point has received an IP address from DHCP and can connect to the network.
  • Access points must be able to resolve DNS queries with the DNS server the device receives from DHCP.
  • Access points must initially be able to connect to *.pool.ntp.org on NTP port 123 (TCP/UDP) for the default access point time synchronization servers, and for any custom NTP servers set for the device.
  • Access points use TCP port 443 to connect to WatchGuard Cloud. Access points must also be able to connect to these destinations:
  • *.watchguard.io for product activation and feature key updates
  • *.watchguard.com for WatchGuard Cloud registration and connections
  • If you set up an access point behind a firewall that performs inspection on HTTPS traffic, you must add *.watchguard.io to the content inspection exception / bypass list to enable the access point to receive a feature key from WatchGuard servers. On the WatchGuard Firebox, this is enabled by default for cloud-managed Fireboxes in WatchGuard Cloud.

Access Point LED Indicators

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Troubleshoot Access Point Issues from the Web UI or Command Line Interface (CLI)

In some cases, you may need to connect directly to your device to troubleshoot issues if you cannot view or manage the access point from WatchGuard Cloud.

From the Web UI or Command Line Interface (CLI) of the device, you can perform these functions:

  • View current device statistics
  • View system and process logs
  • Check feature key status and import a new feature key
  • Update the firmware
  • Reboot the device
  • Change the IP address and VLAN settings
  • Perform troubleshooting diagnostics tasks (ping, traceroute, telnet, and more)
  • Reset the access point to factory default settings

Additional Language Support

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À propos des Licences de Point d'Accès de Wi-Fi in WatchGuard Cloud

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