Support Alerts

New Version of MSSP Command Now Available in Partner Portal

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We have redesigned the MSSP Command application to provide a more responsive experience. The new user interface focuses on better analytics and reporting features to simplify the usage of points as well as how the costs can be billed to customers. What’s New in the MSSP Command: The updated...

Knowledge Base Digest - December 2021

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in December: Articles Access Point cannot connect to WatchGuard Cloud or does not appear in your WatchGuard Cloud account AuthPoint User Activity report does not show data...

Apache Log4J vulnerability

Late last week security researchers disclosed a critical, unauthenticated remote code execution (RCE) vulnerability in log4j2, a popular and widely used logging library for Java applications. CVE-2021-44228 scores the maximum 10.0 on the Common Vulnerability Scoring System (CVSS) due to a...

Knowledge Base Digest - November 2021

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in November: Articles About Wi-Fi in WatchGuard Cloud About Wi-Fi in WatchGuard Cloud access point licenses How do I find my partner account ID? How to add Datto access...

Knowledge Base Digest - October 2021

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in October: Articles Certificate warnings when you browse to websites that use Let's Encrypt certificates through HTTPS proxies with content inspection Firebox...

Knowledge Base Digest - September 2021

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August: Articles Access Portal RDP Connection Recommendations AT&T USB800 modem connects and disconnects from Firebox Known Issues Built-in mobile VPN client cannot...

Introducing Our New Status Page

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Today we’re pleased to announce the new WatchGuard Technologies status page . People across the globe trust WatchGuard’s products and services to keep their users, devices, and networks secure. We understand it can be frustrating when things aren’t working as expected and you don’t have any insights...