Support Alerts

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August: Articles AP327X antenna installation Cannot upgrade an AP to 8.3.0-657 or higher with the Gateway Wireless Controller Configure and Use L2TP on Windows 7...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July: Articles How can I create and deploy custom IKEv2 and L2TP VPN profiles for Windows computers? Troubleshoot Issues with VoIP and Video Conferencing Quality...

As part of an effort to continuously improve the security of our services, we are making upgrades to the RD Web service. If you use AuthPoint agent for RD Web v1.1.0.58 or lower, you must upgrade the RD Web agent to v1.1.1.79 or higher by 26 September 2020. If you already use v1.1.1.79 or higher of...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in June: Articles What public domains does Dark Web Scan not scan? Regional SKUs for Firebox T40, T80 Out of Shared Memory Error with Dimension Reports How do I get help...

We have declared Juneteenth – Friday, June 19, 2020 – as a day of reflection and learning. We are treating this day as a bank holiday; no meetings, no work. For those of you contacting our Sales and Support teams, a small group of employees have volunteered to be present, but please understand if...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May: Articles WatchGuard Customer Support FAQs URLs used by Panda services How do I give feedback on WatchGuard Customer Support? APs with expired Wi-Fi Cloud Trial...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in April: Articles TDR Account Migration to the APAC Cloud Region How to configure your Firebox with DNSWatch for Friendly WiFi Mobile VPN with SSL user does not get IP...

Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in March

Hello everyone! This is going to be a short entry, but we wanted to make everyone that is using DNSWatch alerts to create tickets in their own PSA, RMM, or other ticketing systems aware of an upcoming change. Currently, communication for alerts and other account related communication comes from the...

As the world confronts the COVID-19 pandemic, we want to extend our heartfelt wishes that all remain in health and safety during this difficult time.