Support Alerts

Upcoming WGID Maintenance

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WatchGuard is working on some important maintenance to our services. On 17 September 2021, starting at 11:30pm UTC WatchGuard will be performing maintenance that may cause service interruptions, as well as some small changes to the product. The duration of this maintenance is expected to last from...

Knowledge Base Digest - August 2021

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in August: Articles AuthPoint quarantines users synced from Active Directory when the name of their Active Directory group is changed Discover shows an incorrect...

Knowledge Base Digest - July 2021

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in July: Articles Users cannot log in to Outlook with AuthPoint MFA Configure HTTPS Content Inspection for Exchange Server with Outlook Web Access AuthPoint does not sync...

Knowledge Base Digest - May 2021

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in May: Articles Apple iOS clients show security warning when they connect to WPA/WPA2 mixed encryption networks AuthPoint does not sync users from Active Directory Best...

Knowledge Base Digest - April 2021

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in April: Articles Report a Potential Security Issue Firebox Remote Management Best Practices T40 and T40-W models might have an internal LED light that is visible through...

Updates to WatchGuard Technical Support Case Processing

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WatchGuard’s Support and Service team is continually looking for ways to improve how we provide support to our customers. We are pleased to announce several enhancements to our support case experience, starting on 11 May. Panda corporate products cases now routed into WatchGuard systems As part of...

Knowledge Base Digest - February 2021

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Each month we publish numerous new articles and known issues to the WatchGuard Knowledge Base. Here is the new content published in February: Articles Comcast SecurityEdge may prevent DNSWatch from monitoring or controlling DNS requests Enable logging for subscription service dashboards Firebox and...